Refund Policy

ViralRemake offers single-video purchases and one-time credit packs. There are no subscriptions or automatic renewals for new purchases. Current prices and credit requirements are listed on Pricing; the editor shows your selected model, reference cut and exact credit charge before generation. Purchased credits do not expire. Failed jobs return the exact credits originally charged.

1. Failed videos are refunded automatically

If a video fails to render, times out, or the video service rejects your photo, the credits used for that video are returned to your balance automatically. You can see this in My videos.

2. Broken results

AI results vary with the photos you upload. If a finished video is clearly broken — for example the faces are swapped between the two roles, the file is corrupted, or the video is cut short — email us within 7 days with the video link and we will either re-render it or return the credits.

3. Unused credits

Credits you have not spent can be refunded to your original payment method within 14 days of purchase. Credits that have already been used for a successful video are not refundable.

Refunded credits are removed from your balance. If a payment is reversed after its credits have been used, future credits first settle that amount.

Previous subscription purchases

If you already hold a subscription purchased before subscriptions were retired, you can still review or cancel it from Account → Manage subscription. Cancellation takes effect at the end of its paid billing period and does not automatically refund a payment. A refund request within 14 days of the latest payment covers only that payment's unused credit allocation. Older credits do not receive a new refund window. Your remaining credits stay available after cancellation. New subscriptions cannot be purchased.

4. Chargebacks

If you open a dispute with your bank, the credits from that purchase are reversed. Once the dispute is resolved, contact support to reconcile the associated credits. Please contact us first to resolve billing questions.

5. Contact

Email support@viralremake.com with the email address you signed in with and, if relevant, the video link or Stripe receipt.